Frequently Asked Questions

At Kootenay Cremations, we understand that saying goodbye to your pet is a difficult experience. Our FAQ page aims to address your questions about our services, including the differences between private and communal cremations, and other details to help make this process as gentle as possible.

My pet just passed away at home, what do I do?

Begin by taking a moment to process your loss and say goodbye in a way that feels right for you. To preserve your pet’s remains and slow decomposition, place them in a cool area and gently wrap them in a clean towel or blanket. When you’re ready, contact us to arrange aftercare services.

Do you offer pick-up services for my pet?

Yes, we provide pick-up services to ensure a hassle-free experience during this difficult time. Please contact us to arrange a pick-up.

How much does it cost to cremate my pet?

The cost varies depending on the weight of your pet, the type of cremation and additional memorial products. Contact us or your local vet for more details.

What is the difference between private and communal cremation?

In a private cremation, your pet is cremated individually, and their ashes are returned to you. In a communal cremation, multiple pets are cremated together, and the ashes are not returned.

Are there any weight limits for pets?

The maximum weight limit for our crematorium is 150lbs.

How do I know I am receiving my pet's ashes?

From the moment your pet is picked up, they receive a metal identification tag that remains with them throughout the cremation process, similar to human cremation. This tag is returned with the ashes to guarantee accuracy. Additionally, we provide a certificate of cremation that includes the cremation date, your pet's name, and the tag number linked to them.

How soon will I receive my pet's ashes after cremation? Will it take longer if I also order a memorial product?

You can expect to receive your pet's ashes along with the memorial product within 1 week.

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